How to reach us
Send your question to the address below. Including the app version and your device (iOS / Android) helps us respond faster.
Response time
We reply within a few business days, in order of arrival. Requests received on weekends or public holidays are handled from the next business day.
Quick answers
Portal setup, subscription management, account deletion — many questions are already answered.
What we support
- TV onair+ / TV onair+ mobile usage questions and bug reports
- Account and Premium subscription questions
- ACECONN STB product and purchase inquiries
- Partnership and alliance inquiries
Before you write: TV onair+ and TV onair+ mobile are players — they do not provide channels or content. Viewing rights, billing, channel line-ups, and portal credentials (host address, account) are managed by the IPTV provider (portal) you signed up with, so contacting them directly resolves those issues fastest.
Related pages
Privacy Policy
What information the apps and website collect, how it is used, and the choices you have.