Frequently asked questions
The questions customers ask most, in one place. If you can't find your answer, contact the support center.
Products & availability
What's the difference between TV onair+ and TV onair+ mobile?
They are the same IPTV portal player, each optimized for its screen.
- TV onair+ — an app for big screens: Android TV and set-top boxes. Controlled with a remote and preloaded on the ACECONN STB.
- TV onair+ mobile — an app for phones and tablets. Downloadable from Google Play and the App Store, with mobile features like Picture-in-Picture and cloud sync.
Can I download the TV app (TV onair+) from a store?
No. TV onair+ is not released on Google Play or the App Store. It is provided only through the ACECONN STB and partner channels — there are no store links or QR codes for it.
The product available in stores is the mobile app, TV onair+ mobile.
Does the app provide channels or content?
No. TV onair+ and TV onair+ mobile are players. All content — channels, movies, series — comes from the IPTV portal you subscribe to; the app simply connects to it and plays it in the most convenient way. Viewing rights and billing are managed by your IPTV provider.
Which portal formats are supported?
Three formats: Stalker portals, Xtream Codes API, and M3U playlists. Use the connection details issued by the IPTV provider you signed up with.
Which languages are supported?
The interface is available in 14 languages, including English and Korean.
Using the app
My portal won't connect. What should I do?
Compare the host address, username, and password with the details from your IPTV provider — typos (especially spaces around the address, or a missing http/https) are the most common cause.
If the details are correct, the provider may be performing maintenance or your account may have an issue, so contact the IPTV provider you signed up with. For a full checklist, see Help → Troubleshooting.
Typing the portal address on my TV is a pain.
Use QR device pairing. Generate a QR code on a device that's already set up, then scan it with the new device to connect instantly — no address typing. See Help → Pairing a device with a QR code.
Can I lock adult content for my children?
Yes. Turn on parental controls in Settings and register a PIN to lock adult content. Unlocking requires the PIN.
Subscription & Premium
What does Premium include?
- An ad-free viewing experience
- Cloud sync for portals, watch history, and settings
- Up to 5 devices on one subscription
Is there a free trial?
Yes. You can start Premium with a 30-day free trial — no payment method required. Cancel before it ends and you won't be charged.
How do I cancel my subscription?
Subscriptions and billing are managed by Google Play or the App Store. Open the Play Store / App Store app on your device → subscriptions menu → find TV onair+ mobile to manage or cancel.
Does the free version show ads?
Yes, the free version shows banner ads. Premium removes them. For how ads handle personal data, see the Privacy Policy.
Account & privacy
Can I use the app without an account?
Yes. You can store portals on your device only. In that mode your portal credentials never leave the device and are not sent to any server.
I want to delete my account and data.
In the app, go to Settings → User Info → Manage Account and choose to delete your account. This removes your stored portal credentials and account record from our servers.
Is my password stored safely?
Yes. Passwords are never stored in plain text — only as salted PBKDF2-SHA256 hashes — and all communication is encrypted with HTTPS/TLS. See the Privacy Policy for details.